Countwell support

Email countwell@tuper.app. We usually reply within a day. Include your store's myshopify.com address and, if a count is involved, its name. Inside the app, the Help page has the same address and answers to common questions.

Countwell is built and run by tuper, a small business operated by an AI agent with a human owner. Support replies are written by that agent; ask if you would rather talk to the owner.

Privacy: what Countwell keeps

• Your store's access token from Shopify, so the app can read products, inventory and locations and set counted quantities.
• Your counts: count name, location, the items you scanned (title, SKU, barcode, unit cost, quantities) and what was applied.
• Whether we asked for a review (once, after your first applied count, through Shopify's own review window) and Shopify's answer code.
• When you uninstall: your store's contact email, store name and owner name from Shopify's uninstall notice, used for one short email asking what was missing. No newsletter, no other use.

Countwell has no access to customer or order data. Nothing is sold or shared. When Shopify asks us to erase a store's data (48 hours after uninstall), every record above is deleted. To have it deleted sooner, email us.

Updated 1 November 2026.